Overview
The Pylon integration allows you to search through your Pylon support tickets, including their notes. It supports .Authentication
The Pylon integration can be set up as a personal connection or as a shared connection.Personal connection (API key)
Each user connects their own Pylon account by entering their Pylon API key in Unified.to’s hosted auth UI, available in Hyperspell as a personal connection without any additional setup.Shared connection
An app admin can instead register a single shared connection using a service-account credential. Its data is synced once and made available to everyone in your app — no per-user connection required. A shared Pylon connection needs the following field:string
required
A Pylon API key with read access to the tickets you want to index.