> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyperspell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pylon

> Search through Pylon support tickets

export const IndexedSearch = () => <Tooltip tip="Indexed search uses advanced semantic, hybrid, and graph search methods to find the most relevant results. It's very fast and accurate, but requires upfront indexing of data.">
        <span className="text-sky-600">
            <Icon icon="database" size={14} color="#0084d1" iconType="solid" /> Indexed  Search
        </span>
    </Tooltip>;

# Overview

The Pylon integration allows you to search through your Pylon support tickets, including their notes. It supports <IndexedSearch />.

## Authentication

The Pylon integration can be set up as a **personal connection** or as a **shared connection**.

### Personal connection (API key)

Each user connects their own Pylon account by entering their Pylon API key in Unified.to's hosted auth UI, available in Hyperspell as a personal connection without any additional setup.

### Shared connection

An app admin can instead register a single **shared connection** using a service-account credential. Its data is synced once and made available to everyone in your app — no per-user connection required. A shared Pylon connection needs the following field:

<ParamField body="api_key" type="string" required>
  A Pylon API key with read access to the tickets you want to index.
</ParamField>

## Search Options

The Pylon integration does not support any custom search options.